What is the process for canceling?


For those canceling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at 1-800-327-7030 or your Travel Agent.




Related FAQs

How long do I have to redeem my POM future cruise credit (FCC)?

How long will it take to receive my POM future cruise credit (FCC)?

How long will the Peace of Mind policy be in effect?

What happens when one or more guests cancel with Peace of Mind, but other guests on the same booking choose to sail?

What happens if a new reservation using the FCC is cancelled?

I am booked on a Sixthman full ship chartered cruise, can I use an FCC?

Are any amounts on the affected bookings being refunded instead of being included in the FCC?

To what reservations does the Peace of Mind policy apply?

What completed travel documents do I need to board the ship?

Are there any onboard activities that will not be available?

What testing and treatment capabilities are there onboard?

Will I be required to purchase a company-sponsored shore excursion while at ports of call?

Do I need to use the Norwegian Cruise Line App for new health and safety protocols?

If I already booked a cruise that has a vaccine requirement and don’t want to get vaccinated, will the cruise line provide a refund for my cruise?

Additional 10 Percent FCC

Are there any restrictions on pre-existing health conditions or limitations for guests due to COVID-19?

Extension of Previously Issued Future Cruise Credits

How may I request a refund of my Future Cruise Credit?

Will I be required to take a COVID test to disembark the vessel? Or will NCL offer testing onboard to meet travel requirements for guests flying back to countries that require negative COVID-19 test results to re-enter the country post cruise?

What is the process for cancelling using Peace of Mind?

How long will it take to receive the refunded portion (if any) of the cancelled booking?

Does this policy apply retroactively to existing bookings?

Can I make a new booking before I receive the future cruise credit for a cancelled booking?

Can I convert my FCC into another currency?

What is your current final payment policy and schedule?

If I cancel a reservation using Peace of Mind can I use my FCC to rebook the same sailing?

I am booked on a full ship charter, am I eligible for this POM offer?