Ready to experience the ultimate joy ride? We have created a variety of packages to ensure that you enjoy our most innovative onboard activities as much as you like. You may purchase any of the below on board.
Each activity has different minimum height, and weight requirements, which you can learn more about here.
Galaxy Pavilion
Effective February 2, 2020, all games are $9 per play with the exception of the Formula 1 Grand Prix Racing which is $20 per play. The Ultimate Galaxy Pavilion Package and Ultimate Trio Package are also available.
Galaxy Pavilion is not available on Norwegian Joy.
Speedway
$15.00 includes a single kart session
The Ultimate Speedway Package $199 permits you to use the race track as much as you like during scheduled opening hours for unlimited use during a 7-day sailing.
Laser Tag*
$9.95 per session
Laser Tag is not available on Norwegian Joy, Norwegian Prima or Norwegian Viva.
General Aqua Park, Water Slide, and Dry Slide Safety Rules:
- No lifeguard on duty.
- No running, jumping, or diving are permitted in the water slide or aqua park areas.
- No beverages, food or glass are permitted.
- Children in diapers or who are not toilet trained are not allowed on water slides or in the aqua park.
- Children under 12 must be accompanied by an adult.
- Guests must abide by all rules posted on signs in the water slide and aqua park areas.
- Swimwear or dry wear with exposed zippers, buckles, rivets, or metal ornamentation are not permitted on any slides.
- Remove all jewelry before entering any slide area.
- Eyeglasses and sunglasses must be removed.
- Participation in these activities is at your own risk.
- Children, pregnant women, elderly persons, individuals on medications or who have underlying medical conditions, those suffering from heart ailments such as cardiovascular disease, diabetes, high or low blood pressure, anyone using anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics, tranquilizers, and those who are immune compromised, are warned against using the pool.
General Speedway Safety Rules:
- Flat, fully closed footwear required (no flip flops, Crocs, or heels).
- Riders must always wear a helmet.
- Loose clothing is not allowed.
- No age minimum, guests must only adhere to height requirements.
- Hair longer than shoulder length must be tied back and hidden inside helmet.
- Drug and alcohol consumption before driving are strictly prohibited.
Below are specific size and weight requirements per ship and activity.
Norwegian Bliss
Bliss Speedway
- Height requirements: Minimum is 55” (1.40m). Maximum is 82” (2.08m)
- Weight requirements: No minimum. Maximum weight is 265lbs (120kgs)
Laser Tag
- There are no age or height restrictions to participate.
- Fully closed footwear is required and shoes with high heels are not allowed.
Waterslide - Aqua Racer
- Height requirements: Minimum is 40” (1.02m)
- Weight requirements: No minimum. Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.
Waterslide - Ocean Loops
- Height requirements: Minimum is 48” (1.22m)
- Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).
Norwegian Breakaway / Norwegian Getaway
Sky Rail Ropes Course
- Must be 48" (1.22m) or taller to be on the course without a chaperone.
- Sky Tykes (child's course) available for under 48" (under 1.22m) and a chaperone must be present.
- Weight requirements: No minimum; Max weight is 300lbs (136kgs)
- Flat, fully closed footwear required (no flip flops, Crocs, or heels)
Waterslide – Free Fall
- Height requirements: Minimum is 48” (1.22m)
- Weight requirements: Minimum is 99lbs (45kg); Maximum is 300lbs (136kg)
Waterslide – The Whip
- Height requirements: Minimum is 40” (1.02m)
- Weight requirements: No minimum; Maximum weight is 300lbs (136kg)
Waterslide – Family Slide
- Height requirements: 40” (1.02m)
- Weight requirements: No minimum; Maximum weight is 300lbs (136kg)
Norwegian Joy
Joy Speedway
- Height requirements: Minimum is 55” (1.40m). Maximum is 82” (2.08m)
- Weight requirements: No minimum weight. Maximum weight is 265lbs (120kgs)
- Height requirements: Minimum is 40” (1.02m)
- Weight requirements: No minimum; Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.
- Height requirements: Minimum is 48” (1.22m)
- Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).
- Minimum/maximum height and weight requirements vary for each attraction and will be enforced.
- Height requirements: Minimum height is 36" for most games.
- Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).
- Height requirements: Minimum is 55” (1.40m); Maximum is 82” (2.08m)
- Weight requirements: No minimum; Maximum weight is 265lbs (120kgs)
- There are no age or height restrictions to participate.
- Fully closed footwear is required and shoes with high heels are not allowed.
- Height requirements: Minimum is 40” (1.02m)
- Weight requirements: No minimum; Maximum weight not to exceed 300lbs (136kgs) for both solo and double tube riders.
- Height requirements: Minimum is 48” (1.22m)
- Weight requirements: Minimum weight 120lbs (54kgs); Maximum weight is 300lbs (136kgs).
- Height requirements: Minimum is 42” (1.07m)
- Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).
- Height requirements: Minimum is 42” (1.07m)
- Weight requirements: No minimum weight; Maximum weight is 300lbs (136kgs).
- Must be 48" (1.22m) or taller to be on the course without a chaperone.
- Sky Tykes (child's course) available for under 48" (under 1.22m) and a chaperone must be present.
- Weight requirements: No minimum; Max weight is 300lbs (136kgs)
- Flat, fully closed footwear required (no flip flops, Crocs, or heels)
- Height requirements: Minimum is 48” (1.22m)
- Weight requirements: Minimum is 99lbs (45kg); Maximum is 300lbs (136kg)
- Height requirements: Minimum is 40” (1.02m)
- Weight requirements: No minimum; Maximum weight is 300lbs (136kg)
- Height requirements: 40” (1.02m)
- Weight requirements: No minimum; Maximum weight is 300lbs (136kg)
- Minimum/maximum height and weight requirements vary for each attraction and will be enforced.
- Height requirements: Minimum height is 36" for most games.
- Weight requirements: No minimum weight; Maximum weight is 275lbs (124kgs)
- Height requirements: Minimum is 55” (1.40m); Maximum is 82” (2.08m)
- Weight requirements: No minimum; Maximum weight is 265lbs (120kgs)
- Height requirements: Minimum is 51" (1.3m)
- Weight requirements: No minimum; Maximum weight is 265 lbs. (120kgs)
- Height requirements: Minimum is 48" (1.22m); Maximum is 79" (2.01m)
- Weight requirements: No minimum weight; Maximum weight: 330 lbs. (149kgs)
- Height requirements: Minimum is 55" (1.40m); Maximum is 79" (2.01m)
- Weight requirements: Maximum weight: 330 lbs. (149kgs)
- Height requirements: Minimum is 42” (1.07m)
- Weight requirements: No minimum weight; Maximum weight is 270lbs (122kgs)
Waterslide - Aqua Racer
Waterslide - Ocean Loops
Norwegian Encore
Galaxy Pavilion
Encore Speedway
Laser Tag
Waterslide - Aqua Racer
Waterslide - Ocean Loops
Norwegian Epic
All Waterslides
Extreme Rock-Climbing Wall
Norwegian Escape
Sky Rail Ropes Course
Waterslide – Aqua Loop
Waterslide – Aqua Racer
Waterslide – Family Slide
Norwegian Prima / Norwegian Viva
Galaxy Pavilion
Prima / Viva Speedway
Wave Waterslide
Dry Slide - The Rush
Dry Slide - The Drop
Norwegian Pearl / Norwegian Gem
Rock-Climbing Wall
No, Norwegian doesn’t offer babysitting but instead offers Group Sitting Services for children ages 3 -12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days while the ship is docked.
Temporarily Not Available
On Port Days, a minimal fee is charged only during scheduled meal time per the activity booklet.
Nightly at Late Night Fun Zone, there is an hourly fee of $6.00 USD per hour, per child and $4.00 USD per hour, per child for each additional sibling.
Parents are encouraged to sign up in advance for both services. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth center will close for the evening. The fees are charged to your on-board account. Fifteen minute transition time is offered before charges apply from Splash Academy to Late Night. Both services are run by the Youth Staff in the Splash Academy Facility.
Hours of Operations
Port Day: Arrival into Port – Departure from Port
Overnight In Port: Arrival in Port – 8:00 pm
For details Click here.
Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.
Why the change in policy?
The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.
This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard.
What if I purchase a beverage in a port of call?
Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.
If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
What happens if I bring a case of water to the ship?
Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.
If I need to bring water or milk onboard for a medical reason or infant, what’s the process?
Guests who have special needs, medical requirements, or families with infants who require water for formula or milk, should contact the access desk at accessdesk@ncl.com to verify if an exception can be made for their beverage and to obtain pre-approval to provide to security at embarkation.
Is the water onboard safe to drink?
All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centers for Disease Control and Prevention and the National Center for Environmental Health.
Can I still bring wine on board?
Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board.
Guests who purchase a beverage package, or who have a beverage package as part of the Free At Sea promotion, will not be charged a corkage fee.
Why can I bring wine but not other beverages?
As very few guests bring wine onboard, the team is able to easily and quickly screen these items.
All guests are prohibited from bringing alcohol on board our ships. Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
Wine & Champagne Policy
Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00 USD
1,500 ml Magnum: $30.00 USD
Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.
Guests who purchase a beverage package, or who have a beverage package as part of the Free At Sea promotion, will not be charged a corkage fee.
Passengers must be 21 years of age or older to purchase or consume alcohol while in US sailings.
Parental consent is required for guests 18 to 20 to consume only beer and wine while vessels is in international waters. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.
Europe sailing permits young adults 18 to 20 to purchase and personally consume alcohol while onboard.
China/Asia:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 while in China/ Asia waters.
Australia/New Zealand:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is required for guests 18 to 20 to serve or sell only beer and wine while in international waters.
ALCOHOL CONSUMPTION POLICY
Passengers must be 21 years of age or older to purchase or consume alcohol while in US sailings.
Parental consent is required for guests 18 to 20 to consume only beer and wine while vessels is in international waters. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.
Europe sailing permits young adults 18 to 20 to purchase and personally consume alcohol while onboard.
Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
China/Asia:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 while in China/ Asia waters.
Australia/New Zealand:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is required for guests 18 to 20 to serve or sell only beer and wine while in international waters.
Wine & Champagne Policy
Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00 USD
1,500 ml Magnum: $30.00 USD
Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.
Guests who purchase a beverage package, or who have a beverage package as part of Free At Sea or More At Sea, will not be charged a corkage fee.
* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation.
Non-Alcoholic Beverages Policy
Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practice travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.
For more information read our FAQ about "Can I bring water or soda on board?"
.The currency used on board our ships is the U.S. dollar. We’ve made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card such as VISA®, MasterCard® or American Express® . If you prefer to pay by cash or traveller’s cheques, a suggested deposit for a 7-night cruise is US dollar 300 per person, US dollar 150 per person for cruises up to 6 nights or US dollar 450 per person for cruises of 8 nights and more at check-in (subject to change). Then, you simply sign for your personal expenses as you go and they will be charged to your account.
Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Please be advised that some banks may hold the pre-authorisation for up to 30 days. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. This will reduce the amount of available credit on the credit card or restrict the availability of cash in your bank account.
Travelers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travelers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
Norwegian Cruise Line has introduced an enhanced room service menu. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $9.95 USD will be added to each order placed. There is a $4.95 Room Service Breakfast fee is fleetwide for all breakfast room service orders Orders placed by guests sailing in the Haven & Suites staterooms are not subject to the service fee*. A 20% gratuity and beverage service charge will be added for non-complimentary beverages and special occasion items.
*Prices subject to change.
- Accommodations
- Transportation to some of the most beautiful places on earth via cruise ship
- Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days
- Meals in one of our many complimentary dining venues
- 24-hour Dining venue (on select ships)
- Room service menu items (convenience charge may apply)
- Outdoor Buffet (on select ships)
- Pool Bar and Grill (on select ships)
- Coffee Bar (regular coffee and pastries included, specialty coffees at nominal extra charge)
- Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water
- All entertainment onboard (with the exception of dinner and lunch theater entertainment)
- Art Auctions
- Poolside activities
- Access to fitness facilities
- Select onboard presentations
- Sports Court activities
- Use of outdoor pools and hot tubs
- In-stateroom TV programming (except for on-demand movies)
- Phone calls onboard the ship (stateroom to stateroom)
- Use of private Studio Lounge if staying in Studio accommodations on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and Norwegian Escape
- Suite Guests receive additional amenities, based on the category of accommodation.
- Taxes, fees and port expenses
- Effective 7/1/2024, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing. It will also include Hawaii GET tax where applicable. Fees associated with additional offerings such as Free at Sea or More At Sea dining and beverage packages are separate additional charges. For more information, refer to details about the California law below.
The following items are not included in the cruise fare:
- Service Charges
- Additional costs associated with Free at Sea or More At Sea optional package selections
- Meals in Specialty Restaurants
- Alcoholic Beverages
- Sodas and some other non-alcoholic beverages
- Spa and Salon Services
- Exercise classes
- Casino
- Dining Entertainment
- Transfers (unless pre-purchased with air/sea packages)
- Hotel Stays pre-/post-cruise (unless pre-purchased)
- Shore Excursions
- Photography
- Internet Access
- Baby Sitting Services
- Specialty Onboard Seminars
- Art purchases
- Gift shop purchases
- Video Arcade
- Phone calls off the ship
- Wi/Fi & Satellite connection for tablets, phones/mobile devices
- Laundry Services
- Use of the Medical Center
- Convenience Charge for Room Service (does not apply to The Haven and Norwegian Suites)
What is the new California consumer protection law?
California’s Senate Bill 478 is a new consumer protection law that requires businesses to advertise a comprehensive price for any product offered for sale. To comply with this new law and to simplify the booking experience for all our guests based in the U.S. and Canada, Norwegian Cruise Line will be incorporating applicable taxes, fees and port expenses into our advertised pricing by July 1, 2024
Will this change impact your cancellation/refund policy? Also, now that your pricing is all in, how do I determine how much my refund will be?
There will be no changes to cancellation fees and refunds. Cancellation fees will be assessed on the amount of the advertised price excluding the taxes, fees and port expenses. Refunds will be provided for the taxes, fees and port expenses in the event of cancellations. Refer to your cruise confirmation for the breakdown of cruise fare vs. taxes/fees/port expenses.
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorization, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorization amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
Using your debit or ATM card
- Norwegian does not recommend the use of a debit card as payment for your onboard folio.
- Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
- After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
- To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
- Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Traveler’s Check / Cash Procedures
A cash deposit may be placed on your onboard account in the following amounts:
7 day cruises - $300 USD per person
Less than 7 days - $150 USD per person
More than 7 days - $450 USD per person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.
**Personal checks will not be accepted, nor can they be cashed on board.
The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter
A few of the commonly used terms to get you ready to set sail.
- Aft - the back or near the back of the ship
- Atrium - the central court (or center area) of a cruise ship, usually rising through more than one story of the ship's interior
- Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
- Bow - the very front of the ship
- Bridge - the navigational control center
- Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
- Captain - the person in command of a ship
- Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
- Deck Plan - an overhead diagram of the cabins and the public rooms
- Disembark - to unload (passengers or goods) from a ship
- Dock - where your ship 'parks' when in port
- Family Villa with Balcony (2 bedroom) - Exclusive to our Jewel Class ships, these spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.
- Forward - faces the front of the boat
- Gangway - allows you access on and off the ship
- Garden Villa (3 bedroom) - The largest suites at sea with up to 5,000 square feet of living space at the top of the ship.
- Knot - a nautical mile (see Nautical below)
- Leeward - the side of the ship that is out of or away from the wind
- Midship - the middle of the ship
- Muster - to come together or assemble aboard ship for inspection or roll call
- Muster Station - a specific location on ship to gather, based on stateroom assignment
- Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 meters) an hour: abbrev. kn or kt [to average a speed of 10 knots]
- Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
- Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
- Port of Call - regular stopover(s) on a cruise itinerary.
- Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
- Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
- Ship - You always cruise on a "ship," never a "boat"
- Spa Suite - A luxurious suite only found aboard Norwegian Epic that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area
- Starboard - the right side of the ship while facing forward (bow).
- Stateroom - your cabin or berth
- Stern - the very back of the ship
- Studios - Norwegian Epic's private keycard access complex comprised of staterooms designed and priced for the solo traveler. Also includes access to the private Studio Lounge.
- Studio Lounge - A private lounge aboard Norwegian Epic reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.
- Tender - a boat for carrying passengers to or from a ship close to shore.
- Windward - on the side of the ship from which the wind blows; toward the wind
Age Requirements for Travel
Note: These terms are effective at the time of boarding.
Traveling with Infants:
- At least six (6) months of age on the day of boarding
- At least twelve (12) months of age on the day of boarding if your cruise has 3 or more consecutive days at sea.
Traveling with Minors and Young Adults:
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.
- Minors – an individual under the age of 18 on the day of embarkation/boarding.
- Young Adult– an individual between the ages of 18 and 20.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.
Traveling with Minors Unaccompanied by Parent or Legal Guardian*:
For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:
- 1) Download and Complete the Parental Consent Release form (PDF)
Minors or the same parent(s)/legal guardian(s) may be listed on the same form
- 2) Copy of both parents/legal guardians Driver’s License or other Government Issued ID
Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights.
*If travelling to Canada, you’ll need the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):
Canadian entry requirements stipulate that a child under the age of 18 traveling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarized) from the parents or legal guardian containing:
- Authorization for the child to travel with another person and to be outside the country;
- The name and a 24-hour contact telephone number of the parents or guardian;
- The destination and length of stay in Canada.
- No running, jumping or diving are permitted in the pool area
- Showers are required prior to use and recommended after use.
- According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers."
- Guests must follow the rules posted on all signs in the pool or hot tub/whirlpool area.
- Children under 16 require adult supervision at all times while using the hot tub.
Do Norwegian ships have adult only pools?
Yes. Some ships have pools that are adult-only. All regular pool rules also apply.
Are diapers of any type allowed in pools or hot tubs on Norwegian ships?
According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind (child or adult) are permitted in the swimming pools, whirlpools or jacuzzis, including those marketed as "swimmers."
Are floating devices allowed in pools on Norwegian ships?
Yes. Guests are allowed to bring floating devices in the pools (arm floats, tubes).
Are pools and hot tubs on Norwegian ships chlorinated or salt water?
All outdoor pools contain salt water and are chlorinated in accordance with USPH regulations.All hot tubs are fresh water and are chlorinated in accordance with USPH regulations.
Are there lifeguards at pools on Norwegian ships?
As with many land-based hotels and resorts with swimming pools, Norwegian Cruise Line and all other major cruise lines provide conspicuous signage to alert guests that a lifeguard is not on duty. We also require that children under 12 are accompanied by an adult at all times. Close parental supervision of children is required at all Norwegian ship pools and whirlpools. It’s also safest to swim with a friend (rather than alone), especially when one’s swimming skills may not be the strongest. All swimmers in Norwegian pools must follow all rules posted in pool and hot tub/whirlpool areas and should take extra care with their own and their children’s safety.
Are Norwegian pools and hot tubs/whirlpools handicap accessible?
All Norwegian ships have pool lifts. The following ships have lifts for the hot tub/whirlpool: Pride of America, Norwegian Breakaway, Norwegian Epic and Norwegian Getaway.
Specialty dining, shore excursions, and spa can be purchased by guests fleetwide. Select entertainment is available to prebook on select ships.
How do I book my Shore Excursions?
All shore excursions are available to pre-book at My NCL, or you can call 866-625-1167. Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursions Desk.
How do I book my Dining, Entertainment and Spa activities prior to sailing?
Onboard activities can be booked online at ncl.com/myncl or you can call 800-327-7030, or by contacting your travel professional.
Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at 800-327-7030 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.
Who will be asked to purchase cruise activities with a credit card?
Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro’s, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.
Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?
Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and 800-327-7030 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information please click here.
What is the cancellation process once I’m on board?
Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.
Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.
Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.
Will there be any cancellation fees if I cancel my onboard activity?
No. There will be no cancellation fees. Click here to review the Cancellation Policy.
How do I make Restaurant Reservations on board?
Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.
To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest’s account. For pre-paid reservations, no refund will be issued.
Learn more about travel options designed to make your experience seamless, from air-to-sea.
Click here for more information.
Guests booked on a full-ship charter to sail aboard a Norwegian Cruise Line ship are not eligible for this offer. Any full-ship charter guests during this period should contact their charter company or program operator directly with any questions.
No. Peace of Mind allows you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.
Final Payment and cancellation schedule for all voyages embarking May 1, 2022 forward will remain at our standard policy. The full cancellation and final payment schedule can be viewed here
FCCs from either suspended sailings or Peace of Mind can’t be converted into another currency.
Absolutely. However, for FCCs associated with the Peace of Mind policy, the FCC must be first generated and attached to the guest profile before it can be added to a reservation. It can then be applied to any new or existing reservation or group booking.
Yes. The policy applies to existing and active bookings or sailings with embarkation dates through and including May 31, 2022. The deadline to use Peace of Mind is January 31, 2022.
Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. Policies for bookings made through Tour Operators or Wholesalers may vary, so please contact your Travel Partner for full details.
To cancel your reservation under our Peace of Mind policy, please contact your Travel Partner or call Norwegian Cruise Line at 1-800-327-7030. You or your travel partner must ask for Peace of Mind when cancelling. Cancelled reservations do not default to Peace of Mind, it must be requested
Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:
- Bon Voyage gifts and celebration packages
- Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
- Water and/or soda packages
- Purchased on board credits
- Internet packages
- Photo packages
Policies for Sixthman full-ship charters may differ. Please contact Sixthman directly.
The full value of FCC will be credited back to the guest’s Latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest’s profile.
We are not able to accommodate an individual guest electing to cancel on a reservation. To take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.
As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local state or port requirements or in an abundance of caution to keep our guests and crew as safe as possible. For up-to-the-minute details on vaccination requirements, testing protocols, and health and safety procedures visit www.ncl.com/sail-safe.
IMPORTANT: To learn more about how to prepare your clients for sailing please visit the pre-cruise requirements page at www.ncl.com/prepare-for-your-cruise/2021 for all required documents and protocols. As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local requirements. For additional information, please visit www.ncl.com/travel-requirements-by-country.
FCCs can be applied to both individual and group bookings. Charters are excluded.
Norwegian’s Enhanced Peace of Mind Policy was available from December 30, 2021 through January 31, 2022.
For those canceling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at 1-800-327-7030 or your Travel Agent.
Peace of Mind future cruise credit (FCC) will be credited to the guest’s profile via their Latitudes number within 14 business days. Communication will be sent to the travel partner and guest once the FCC is added.
POM FCCs must be redeemed by 12/31/2025, for sailings departing on or before 12/31/2025.
Normally, suites and staterooms are to be vacated by 8:00 AM on the morning of disembarkation.
Please be aware that these times may be subject to change due to itinerary adjustments. To stay informed about the latest updates, pay attention to the ship's announcements.
Stateroom readiness times on Embarkation Day are as follows:
However, please note that these times are subject to change due to itinerary adjustments. To stay informed about the latest updates, pay attention to the ship's announcements.
Reserving entertainment before your cruise can help you plan ahead and make sure that you do not miss out on our most popular shows. You can pre-book these onboard activities myncl.com following the schedule below:
Haven
26 days prior to sailing
Suites, Club Balcony, Balconies, Oceanviews and Insides
21 days prior to sailing
Entertainment can be pre-booked 26 days prior to sailing for Platinum and above Latitudes members regardless of category booked.
Guests should bring a spare overnight bag because all suitcases are collected the night before we return to homeport.
Travel Tips:
- • Luggage that is being hand-carried must be able to fit thru the x-ray machines, similar to airplanes if larger than that it must be checked. (Approximately 24” tall and 18” wide)
- • We recommend that guests hand-carry medication, jewelry, breakables, or other valuables, an extra set of clothes for the first evening on board, and important documents (I.e Passports and Travel Documents)
Reserving dining before your cruise can help you plan ahead and make sure that you do not miss out on our most popular restaurants. You can pre-book these onboard activities myncl.com following the schedule below
Suites and Haven
130 days prior to sailing
Club Balcony Staterooms
125 days prior to sailing
All other staterooms
• For sailings that are 6 days or less and are not a holiday sailing, 90 days prior to sailing
• For sailings that are 6 days or less and are a holiday sailing, 120 days prior to sailing
• For sailings that are 7 days or more, 120 days prior to sailing
When it comes to what to wear, you can go resort casual or get decked-out and look your best - it’s your call. That’s the freedom of Freestyle Cruising. We even have special “Dress-Up or Not Night.” It’s the perfect opportunity to get your portrait taken with your family, that special someone or even with the ship’s Captain.
Cruise Casual: the Freedom of Freestyle Cruising
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.
Be sure to pack a sweater — the air conditioning can be chilly. Kids 12 and under are welcome to wear shorts in all our restaurants.
Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants.
All Decked-out: Smart Casual
Dress smart casual in our more upscale specialty restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear shorts in all our restaurants.
Ready for Adventure: Shore Excursions
Think about the shore excursions you'll be taking and pack accordingly, including comfy walking shoes. For kids and adults it's good to pack a pair of closed-toed shoes. You can check within the specific shore excursion for more information.
Special Events: Theme Nights and Parties
Our newest event, Norwegian's Night Out, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment. You may also want to pack an all-white ensemble for our iconic White Hot Party.
Carry-On Bag
Guests should bring a spare overnight bag because all suitcases are collected the night before we return to homeport.
Travel Tips:
- • Luggage that is being hand-carried must be able to fit thru the x-ray machines, similar to airplanes if larger than that it must be checked. (Approximately 24” tall and 18” wide)
- • We recommend that guests hand-carry medication, jewelry, breakables, or other valuables, an extra set of clothes for the first evening on board, and important documents (I.e Passports and Travel Documents)
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
- Drones (Game Flying Device)
Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.
- Samsung Galaxy Note7
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
- Alcoholic or non-alcoholic beverages of any kind including water, soda and juices*
For more information read our FAQ about "Can I bring water or soda on board?".
- Unsealed food items will not be allowed onboard.
- Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
- Irons / Ironing Boards and Steamers
Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.
- Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
- Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.
For a full list of items that are prohibited onboard, please CLICK HERE
Passengers should not bring the following items onboard any Norwegian Cruise Line ship:
- Drones (Game Flying Device)
Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.
- Samsung Galaxy Note7
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
- Alcoholic or non-alcoholic beverages of any kind including water, soda and juices*
For more information read our FAQ about "Can I bring water or soda on board?".
- Unsealed food items will not be allowed onboard.
- Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
- Irons / Ironing Boards and Steamers
Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.
- Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
- Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.
For a full list of items that are prohibited onboard, please CLICK HERE
Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.
Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.
Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:
- Itineraries are subject to change without notice.
- Violation of the Passenger Vessel Act (Jones Act), if applicable.
Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $941 per person.
Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.
Yes. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:
-
Submit your FCC Transfer Request Here: https://www.ncl.com/case-submission
- Include the following information in the comments field:
- Completed FCC transfer request information as listed below. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case)
- FCC TRANSFER REQ - Coupon ID #XXXXXXXX
- Booking Advisor Name:
- Original Peace of Mind or Suspended Sailing reservation number that generated the FCC being transferred
- Client ID and name of Current FCC Owner who is authorizing the transfer
- Client ID and name of Guest Receiving the FCC
- FCC Coupon numbers
- Completed FCC transfer request information as listed below. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case)
- Case submission to also Include:
- Attachment of email from current FCC owner authorizing transfer.
(*Note: Failure to include will result in the transfer request being denied.)
- Attachment of email from current FCC owner authorizing transfer.
- Include the following information in the comments field:
Example Transfer Request:
|
FCC TRANSFER REQUEST FORM 2021 |
EXAMPLE INFO |
|
Booking Advisor Name |
John Smith |
|
POM or Suspended Sailing reservation number that generated the FCC being transferred: |
12345678 |
|
Client ID of Current FCC Owner |
111111111111 |
|
Client ID of Guest Receiving FCC |
222222222222 |
|
FCC Coupon Number(s): |
98765432 |
-
SPECIAL NOTES:
- Please allow up to 7 business days for the transfer request to be completed.
- Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer.
- Partial value transfers or transfers of remaining FCC balance are not permitted.
- An email from the current FCC owner requesting the transfer to be made must be included when submitting the transfer request via https://www.ncl.com/case-submission
- Insurance FCCs and 10% bonus FCCs are not transferrable
- Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
- Only one transfer or exchange of ownership will be allowed per FCC. This is applicable to Peace of Mind and suspended sailings FCCs, including 25% and 50% credit FCCs issued for suspended sailings.
- The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to.
- Once the transfer is completed, a confirmation email will be sent to the email provided at time of case submission. At that time, the receiving guest will be able to apply the coupon to the desired reservation.
Yes. FCCs are transferable. For information on how to transfer an FCC, please follow the instructions available here: https://www.ncl.com/fcc
The FCC cannot be applied or used for the following:
- Amenities
- Dining/beverage packages that are not part of the Free at Sea program
- Internet packages that are not part of the Free at Sea program
- Shore excursions booked while onboard
- Onboard credit
- Water/soda packages
- Bottles of wine
- Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages
The original, full value FCC can be applied and used for the following:
- Voyage Fare
- NCFs
- Government Fees and Taxes
- Pre-paid service charges
- Beverage or dining gratuities (if part of the Free at Sea promotion selection)
- Flexible air purchased through Norwegian Cruise Line
- Hotel purchased through Norwegian Cruise Line
- Cruise tours purchased through Norwegian Cruise Line
- Pre-booked and pre-paid shore excursions
- Transfers
- Essentials, Booksafe Standard or Platinum Travel Protection insurance
Yes.
Absolutely. However, for FCCs associated with these affected cruises, the FCC must be first generated and attached to the guest profile. Once the FCC is added to the guest profile, FCCs can then be applied to any existing booking or newly created booking.
While we understand this change may cause some out of pocket and unexpected expenses for affected guests, they will not be reimbursed for those costs. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier.
No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to bid for the newly selected sailing.
The original FCC amount will be returned to the guests' profile. If an affected booking has a previously applied FCC (as a result of a previous suspended sailing), the enhanced value future cruise credit will not be applicable. Bookings under this circumstance are not eligible for a cash refund and will receive the original value of the FCC back to the guests’ profile.
Note FCCs have no cash value and cannot be redeemed for cash. If a guest opts to retain the FCC provided, the guest hereby agrees to all of NCL’s terms and conditions associated with the FCC, which can also be found on www.ncl.com/cruise-faq.
To offer our guests even more flexibility for future vacation planning, some under some circumstances who hold outstanding Future Cruise Credits (FCC) may submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC to a monetary refund will receive the original cruise fare paid, back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile. Any guest wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at: https://www.ncl.com/case-submission.
CruiseNext deposits applied to a reservation cancelled under our Peace of Mind policy will not be reissued. The value will be included in the POM-NRD credit that was issued.
CruiseNext deposits applied to a suspended reservation will be returned to the guests profile.
The following will not be applied to the FCC or refunded:
- Special Promotional Onboard Credits (OBC)
At time of cancellation, all promotional offers, amenities, and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.
If the cruise fare for the new booking exceeds the FCC’s value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC’s value, the remaining balance will be returned to your FCC.
Our mobile apps are not intended for children under the age of 13. However, permission by a parent or guardian in the same stateroom can be granted through their mobile app. To grant permission, a parent must log into the app with their information, open the main menu and navigate to the Preference Center, select the CHILD ACCESS menu option, and follow the instructions.
Services are available to store your luggage at the following ports.
| Port | Price | Details |
|---|---|---|
| Barcelona | 9,90€ per bag | |
| Venice | 4,00€ per piece of luggage | Luggage must be collected before ship’s sailing when the luggage deposit closes |
| Copenhagen and Civitavecchia | n/a | Luggage storage is not available |
| Tampa | $7 USD for 2 guests (up to 4 bags) $10 USD for 3 guests |
|
| New Orleans | $25 USD for the first four (4) pieces of luggage $5 USD for each additional piece. |
All luggage within an order must have matching names. Oversized/overweight items may incur an additional fee. Service include delivery to airport. |
| Seattle | $3.50 USD per bag | Must be picked up by 3pm |
| Vancouver | $7.50 USD per bag | Luggage storage is only offered at Canada Place. |
| Los Angeles | n/a | Luggage storage is not available |
Please note that Hawaii, Miami, Boston and New York have no luggage storage available.
As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.
Indoor Areas
Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapor smoking devices are not permitted in the cigar lounge. Cigar and pipe smoking on board Norwegian Sky, Norwegian Sun, Norwegian Star and Pride of America is permitted only in designated outdoor areas as there is no cigar lounge onboard.
Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. On all other ships, active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.
Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.
Outdoor Areas
Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children's pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront.
The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area, but is permitted in The Haven Sun Deck area (forward) on Breakaway Class and Breakaway Plus Class.
On Breakaway and Breakaway Plus Class ships and Norwegian Epic:
On Norwegian Breakaway, Norwegian Getaway and Norwegian Epic, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 15 mid-ship, port side (limited area) and Spice H2O, starboard side.
On Norwegian Escape, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 16 mid-ship, port side (limited area) and Spice H2O, starboard side.
On Norwegian Bliss, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted at Spice H2O, starboard side.
On Norwegian Joy, cigarettes, electronic cigarettes, and vapor smoking devices are permitted on deck 16 mid-ship, starboard side.
On Norwegian Encore, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted in the Smoking Room on Deck 8, portside.
On Jewel and Star Class ships and Norwegian Spirit:
The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 13 forward port side.
On Norwegian Sky and Norwegian Sun:
The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 12 forward by the entire bar. During inclement weather, deck 11 forward port side by the towel station is the temporary alternative location.
On Pride of America:
The designated smoking area for cigarettes, cigars, pipe, electronic cigarettes and vapor smoking devices are permitted at Waikiki bar on deck 13 aft.
Interest Based, Flexible Programming allows for the children to choose. There will be many options for them to explore from including: Dynamic (5-12yrs), Creative & Chill, Gaming, and Younger Ones’ Choice. Younger Ones’ Choice offers a variety of interest-based and age-appropriate activities for the younger cruisers designed to keep them active, engaged, and safe.
The activities will vary per session, per ship and are subject to change without notice.
Splash Academy drop off services are offered while sailing for children 3-12 years of age. Splash Academy drop off services are not available when the ship is in docked in port or anchored. Late Night Services are offered nightly from 10p – 12a for an hourly fee. Hours of operations and sessions are subject to change without notice.
Splash Academy does not allow sleeping children to be dropped off into the program. The children must be able to enter the program willingly. If a child falls asleep during complimentary sessions, the staff is directed to call or page the parent for pick up.
The Safety Assimilation Drill is a short safety drill and message conducted early in the sailing to allow for youth and staff in Splash Academy to be aware of the established processes in the unlikely event of an emergency. The youth do not leave the facility.
Yes, unless you are issued a handy phone or pager, which requires at least 1 authorized pick up person to remain onboard in case the staff or child needs your assistance. The Youth Program Manager will inquire with the security team.
This policy is in place for the safety of your child. Pagers and handy phones do not work ashore from the ship.
Handy phones or pagers will be given out for the following reasons:
Youth Program Manager reserves the right to issue a handy phone or pager to parents if the situation with the child requires parent/pick-up person assistance.
If a handy phone or pager is issued to you and your child is signed into the program, not responding to a page or call within 15 minutes will result in a $75.00 fee and your child will be dismissed from the program.
If a handy phone or pager is issued a fee of $150.00 will be applied to your onboard account if the device is not returned or if it is returned broken.
Most drop offs will take place in the Splash Academy; however due to high counts the 10 - 12 year old program may be in a different location. This is not meant to cause inconvenience as it allows us to take in more children.
It is recommended that you check the Dolphins Program for all drop off locations.
Yes. Teens are expected to be courteous and respectful at all times. Upon coming to Entourage, Teens should be wearing their wristband and have their key card available. Teens are also responsible for any personal items brought to activities and events. Teens participating in our programs are prohibited from smoking, drinking alcohol and using profanity. Violence and vandalism will not be tolerated.
All crew members are instructed to report inappropriate behavior to Ship Security. Curfew for all teenage guests is 1:30am. Teens must proceed to their staterooms unless they are accompanied by their parent/guardian.
Norwegian Cruise Line strongly discourages teens from traveling ashore alone in the ports of call.
Children under the age of 17 are never to be left alone without adult supervision on the ship while the ship is docked in port.
Great family fun is offered throughout the cruise. Activities are subject to change per ship/itinerary but may include shipboard challenges, a movie night, sports competitions, scavenger hunts, dance parties, game show challenges and poolside challenges.
Please remember that a parent or guardian is required throughout the duration of the activity for the child to participate in designated Family Activities.
Yes. 24-hour Internet service, arcade games and Galaxy Pavilion (on ships with these facilities) are available on the ship and are accessible with your child’s stateroom key card. Fees are charged directly to your onboard account. Parents, if you do not wish for your child to have access, please visit the Guest Services Desk to deactivate your child's card.
Youth Programs and Youth Program facilities adhere to fire code safety and maximum occupancy* guidelines outlined per vessel based on Fire Safety Standard Code. In the event the facilities reach maximum occupancy, there could be delayed wait times for drop off.
*Maximum Fire Code Capacity refers to the maximum number of children and staff allowed inside the Youth Facilities at any time to provide safety and prevent overcrowding. Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Access to facilities will be granted once children/teens are signed -out or picked up and space becomes available. The service is available on a first come first served basis.
It is strongly recommended that Parents or guardians alert the Youth Staff of any allergies, required medications or special needs of their child/teen when registering. If a child has a severe allergy and uses an epipen, it is strongly recommended for the epipen to come with the child.
The Youth Program Manager has the right to issue a handy phone if the need is determined.
It is recommended for parents to contact the access desk for any severe allergies, medical conditions or specials needs by calling toll free 1-866-584-9756 or by sending an email to accessdesk@ncl.com.
If a child/teen of any age is not feeling well or is exhibiting symptoms of sickness, he/she will be required to visit/call the medical center. Before returning to the program, he/she must be cleared by the doctor with written authorization to the Youth Program Manager. Please refer to Childhood Exclusion Policy that is posted outside all Youth Program facilities. A standard medical center charge may apply.
Step 1: Verbal Warning - Teens exhibiting inappropriate behavior will be asked to stop immediately.
Step 2: Parent Notification - If the inappropriate behavior does not stop, parents will be notified of the inappropriate behavior and informed that if the behavior doesn't change the teen will be dismissed for 24 hours or program dismissal depending on the severity.
Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behavior does not stop, he/she will be dismissed from the Teen Center and Teen Program for 24 hours. Parents and Ship Security will be notified.
IMMEDIATE DISMISSAL: Any teen passenger exhibiting violence, vandalism or intoxication when participating in the Teen Program or using the Teen Center will result in immediate dismissal for the entire sailing. Parents and Ship Security will be notified.
In an unlikely event of an emergency, if teens are in Entourage, the Teen Counselor will direct the teens to their Assembly Stations; however, teens are personally responsible for proceeding to their Assembly Stations. Parents should ensure that their teen(s) are familiar with their Assembly Station location number or letter. This information can be found on the guest key card and on the back of the stateroom door.
For overall safety, parents are responsible for their children at all times, even when not present.
- Step 1: Verbal Warning - The Youth Counselor addresses the child and it is explained that his/her behavior is unacceptable and needs to be improved immediately.
- Step 2:Reflection Time - If the child continues to disobey the Youth Counselor, a time out is issued and the parents are notified at pick-up time.
- Step 3: Suspension - If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is grounded from the program for 24 hours. The child is then welcomed back, but if there is any reservation on the part of the Youth Counselor, a parent may be required to attend with their child.
- Step 4: Dismissal - Once the child is allowed back into the program after the initial dismissal, if any disobedient behavior continues, the child will no longer be allowed to participate.
More severe behaviors may warrant a higher discipline as deemed appropriate by the Youth Program Supervisor.
Entourage combines the hang out zone, dance zone, game zone and party zone. The Teen Counselors plan intriguing activities and challenges to keep the teens coming back for more. Activities and games may take place around the ship. Parents should know that the activities are hosted by the Teen Counselors. However, when activities take place around the ship, Entourage may be unsupervised.
For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities at the Sports Court. In addition, children can decide to pack items that match with the common themes; but please know that items will also be created and made onboard for each theme for the children. We focus on creativity, self-expression, and engagement.
5-9 year olds: Pirate, Superhero, Spy Night, Survivor, Make It To Mars, PJ Party, Glow
10-12 year olds: Spy Night, Survivor, Hollywood, Dance Parties, Glow
Yes, detailed activity agendas are available on embarkation day which advertise the schedule of activities for Splash Academy and Entourage for each age group.
Activities are flexible, subject to change, and age groups are combined. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity.
Yes. Since Norwegian Cruise Line Youth Counselors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:
- Step 1: Comfort the child
- Step 2: Redirect the child
- Step 3: If the child is still crying, the parent will be called. It is expected that the parent come to check on their child in person within 10 minutes of the call.
Parents should be aware that Norwegian Cruise Line Youth Counselors in Splash Academy on any ship are not able to assist children in the washrooms. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. All children must be fully potty trained.
In the event there is an immediate health and sanitary concern to the child, facility, or other children, the child will be assisted into clean clothes until the parents arrive or can be reached. .
Eligible children in diapers are welcome to register and participate in drop off services. Parents/authorized drop off people are required to take pager or handy phone at drop off.
If a child not in diapers has a bathroom accident, parents will be located/called for pick up to assist their child into clean clothes. To avoid future accidents, the child is still eligible for the program but must return in diapers/pullups and a handy phone/pager will be issued.
If the parent or authorized drop off person refuses a handy phone/pager, the childwill be ineligible for the service. Refer to FAQ What other fees should I be aware of?
For Splash Academy, including Late Night Fun Zone, identification bracelets are issued to children ages 3 - 12 when registered for the youth programs and worn for the entire cruise. The bracelet displays the child's safety muster station. Allergies and medical conditions are coded for internal use.
For Entourage, an Entourage VIP Wristband is provided to teens ages 13-17. The teens must wear their wristband and show it along with their key card upon entering the facility.
Refer to FAQ What other fees should I be aware of? Refer to FAQ Do teens need to wear a wrist band?Norwegian Cruise Line does not provide one-on-one care or babysitting on any ship.
Temporarily not available
On port days, children ages 3 - 12 are combined for programming from arrival into port until departure from port or 6:00 pm, whichever comes first. Please know that children under 12 are supervised when in Splash Academy.
Note to parents:
If parents go ashore, it is recommended to use the Splash Academy services for children under 12 year old. Parents should never leave their child(ren) unattended on the ship during a port day with no guardianship. Parents found to have left their minor (under 17) onboard with no guardian is subject to fines, ship dismissal, and a legal investigation.
Parents or Primary Guardian (if children are not traveling with their parents) may select a total of four (4) people (including themselves) to drop off/pick up their child(ren) from Splash Academy (Fleetwide).
The authorized drop off and pick-up people are the same people and must be listed on the child's profile at the time of registration and must be 18 years of age or older. The primary person noted on the child’s profile is the only person eligible to make any changes to the child’s profile.
Refer to FAQ How do I register my child for the youth programs?
Guests/Parents/Guardians/Adults are only allowed in the Splash Academy and Entourage facilities on embarkation day during the registration process.
Otherwise, Splash Academy and Entourage are adult free zones (18+) regardless of what service is being offered (Complimentary or Late Night Fun Zone).
Any parent with a child that has special needs and would like additional information or would like to make a request, please contact the access desk in advance of sailing by calling toll free 1-866-584-9756 or by sending an email to accessdesk@ncl.com. Requests made onboard are subject to delays.
Refer to FAQ Is special needs care provided in Splash Academy or Entourage?If a 12 year old is registered for Splash Academy, it is understood that 12 year olds need special attention and programs; therefore the Dolphins Youth Counselors offer more mature games/theme nights and schedule Entourage Take-Overs allowing the Dolphins to enjoy the lounge, video games, air hockey, foosball, music videos and much more.
NCLH has a strict no age bumping policy, unless the children have a birthday during the cruise. The birthday policies for each age group are as follows with no exceptions:
Flexible Programming allows for the children to choose their interest-based activity. There will many options for them to explore from Dynamic, Creative, Gaming, and Chill. They can choose one or they can choose all of them. The activities will vary per session.
Yes, if they choose to. Children 3-12 are able to choose the activities they want to participate in by themselves or with other children. Splash Academy offers flexible program options where children can choose games and activities from four different stations: Dynamic (5-12yrs), Creative & Chill*, Gaming, and Younger Ones’ Choice. The Younger Ones’ Choice offers a variety of interest-based and age-appropriate activities for the younger cruisers designed to keep them active, engaged, and safe. Stations are subject to change without notice.
It is not advised for a child to bring in electronics or personal items to Splash Academy. Photos and/or Videos are strictly prohibited in Splash Academy. In the event the child does bring in an item, the child is fully responsible for the item if lost or damaged. In addition, while in program, the youth staff can limit or use to not distract other children from the program. Youth staff also reserves the right to remove the item in attempt to control shared content that may be inappropriate for all ages.
Overall, there are very few fees associated with the Youth Programs.
- Splash Academy Bracelet Reprint Fee: $5.00 USD
- Entourage Wristband Lost and/or Cut Replacement Fee: $20.00.
- • Non-Response to Page Handy Phone/Pager Fee: $75.00.
- Pager/Handy Phone Fee: $150.00 USD for damage and replacement.
- Splash Academy Late Pick-Up Fee: $1.00 USD per minute, starting on the hour, if the parent/authorized pick-up person arrives 15 or more minutes after closing time. The child can be dismissed from program for excessive late pick-ups
Parents can allow their 10 - 12 year old to sign themselves into Splash Academy during operational hours and sign themselves out of Splash Academy after two hours of participation.
It is recommended for parents to make the initial drop off so the Youth Staff have the opportunity to meet you. In order to sign themselves in and out of the program, the 10-12 year olds must have their key cards and their parents location.The authorization ends nightly at 10:00 p.m. Therefore, at 10:00pm, the 10 -12 year old will be signed out from Splash Academy, unless the parent signs up the child for Late Night Fun Zone. Due to the Late Night Fun Zone charges, the parent is required to pick up the child.
The authorization ends nightly at 10:00 p.m. Therefore, at 10:00pm, the 10 -12-year-old will be signed out from Splash Academy, unless the parent signs up the child for Late Night Fun Zone. Due to the Late Night Fun Zone charges, the parent is required to pick up the child.
If the child does not wish to remain in Splash Academy for the two hours, the parent or another authorized guardian can pick up the child at any time.
Please refer to FAQ regarding authorized pick up people.
It is recommended that parents decline the authorization if they do not want their 10 - 12 year old unattended around the ship after the two hours or if the child has a moderate to severe special need. It is also recommended, for safety purposes, to establish a meet-up plan for 10-12 year olds who are given the sign out authorization so you are aware of where they are when not in the program.
Opening hours and closing hours are posted onboard and noted in the Splash Academy Program and/or via the Freestyle Daily.
Splash Academy and Entourage are complimentary services and are only offered when the ship is sailing.
Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3 - 12 years old. Late Night Fun Zone is run by the Youth Staff inside Splash Academy.
Late Night Fun Zone Hours of Operations
Nightly: 10:00 p.m. - 12:00 a.m.
Late Night Fun Zone Fees
$6.00 USD per hour/per child, $4.00 USD per hour/per child per hour siblings; Fees are charged to the primary guest’s onboard account. Late Pick up fees will apply.
Parents are encouraged to sign up for LNFZ in advance.
Sign out authorization for 10 - 12 year olds does not apply during LNFZ due to the fees associated with the services. Therefore, parents must drop off and pick up the child to ensure correct charges are made to their onboard account.
If no children are dropped off by 10:30 p.m., the youth center will close for the evening.
On all ships, a one-time digital registration form is to be completed by a parent or guardian (if child is not traveling with their parent) for each child/teen age 3 - 17. Children/teens can then participate as frequently as they choose during operating hours with space availability.
The registration form requires a primary parent or guardian to be named for the child(ren). This primary person is the only person who can make any changes to the child’s registration form.
If the child is traveling with a Legal Permanent Guardian or a Legal Temporary Guardian please click here for more information about required documents NCL issued Legal Guardian form.
Norwegian Cruise Line requests that you let the Youth Staff know if your child has any food allergies and/or noted medical conditions by noting the information on the Registration Form to allow the Youth Staff to provide the best services for your child(ren) while in our care.
SPLASH ACADEMY
3* - 12 years old
ENTOURAGE
Entourage: 13* - 17 years old
Age eligibility is based on the age of the child at the time of sailing, according to their birth certificate or passport reflected on the ships manifest.
- A child must be 3 years old to register for Splash Academy. *Please refer to the birthday policy.
- A child must be 13 years old to register for Entourage. *Please refer to the birthday exception.
- A child who turns 18 during the cruise is considered a legal adult and will not be able to continue participation in Entourage.
Youth Programs represents are family and youth programs for families and children 3 to 17 years old:
Family Activities: The Cruise and Youth teams offer an array of engaging activities that brings everyone closer together. Bring your competition and A-Game for Beat Your Bedtine, Music Mania, Compete Opposites, and Dodgeball. Who will rule? The parents or the children?
Guppies Open Play: For the littlest cruisers, the Guppies Open Play offers a play space for parents to interact with their infants/ babies/toddlers 6 months - 3 years old and/or children in diapers. Please refer to the onboard Guppies activity program for the location, dates, and times. The schedule varies per ship and itinerary, and the schedule is subject to change without notice.
Splash Academy: A drop off service for child ages 3 - 12 offering flexible programming, allowing children to explore and make their own interest-based choices throughout the sailing.
Entourage: is the teen hangout for 13 -17 year olds. Refer to Entourage FAQ What does Entourage have to offer teens 13 -17 years old?
For Splash Academy, and Entourage, it is recommended that parents register their child(ren) and teen(s) as soon as they board the ship. Any Youth Counselor on board the ship is available to assist.
Please note, Splash Academy and youth programs are not offered on Norwegian Spirit.